Last Updated: 09/11/2025
At Premium Server LTD (“we,” “us,” “our”), we are confident in the quality of our Service. We offer a 30-day money-back guarantee to ensure our customers are satisfied.
1. The 30-Day Guarantee
If you are a new customer and are not satisfied with our Service, you are eligible for a full refund of your initial subscription payment. You must submit your refund request within 30 (thirty) days of your original purchase date.
A refund request will result in the immediate termination of your account and access to the Service.
2. How to Request a Refund
To request a refund, please contact our support team directly via email at:
Please include the email address associated with your account and the reason for your request (so we can learn how to improve).
3. Eligibility & Exclusions
This 30-day money-back guarantee is subject to the following conditions:
- First-Time Customers: This guarantee applies only to your first subscription purchase.
- Renewals Not Eligible: Subscription renewals (monthly, annual, or otherwise) are not eligible for a refund.
- Upgrades/Add-ons: Payments for subscription upgrades or custom add-ons are not eligible for a refund.
- Third-Party Purchases: If you purchased your subscription through a third-party marketplace (such as an app store), you are subject to that marketplace’s refund policies. You must request your refund directly from them.
4. Forfeiture of Refund Rights
We reserve the right to refuse a refund, even within the 30-day period, if you have violated our Terms of Service or Acceptable Use Policy (AUP).
If your account is suspended or terminated for activities such as (but not limited to) spamming, illegal activities, or other breaches of our Terms, you will forfeit your right to a refund.
5. Processing Your Refund
Once your request is received and approved, we will process your refund. Refunds are typically issued back to your original payment method within 5 to 10 business days.
6. Contact Us
If you have any questions about this Refund Policy, please contact us at:
Premium Server LTD Email: [email protected] Website: https://premium-server.net