Last Updated: 09/11/2025
1. Introduction & Our Commitment
Welcome to Premium Server LTD. This Privacy Policy outlines how Premium Server LTD (referred to as “we,” “us,” or “our”) collects, uses, and protects your information when you use our website https://premium-server.net and our VPN services (collectively, the “Service”).
Premium Server LTD is the “data controller” for the personal data we process, as defined by the UK General Data Protection Regulation (UK GDPR).
Our core philosophy is the protection of customer privacy. We are a strict no-logs VPN service. We have designed our systems to collect the absolute minimum data required to operate the Service.
2. Our “No-Logs” Policy
This is the most important part of our commitment to you. We DO NOT collect, log, or store any of the following:
- Your originating IP address.
- The IP address of the VPN server you connect to.
- Your browsing history or any websites you visit.
- The content of your data, communications, or DNS queries.
- Connection timestamps or session duration.
We have no data to provide to any third party regarding your online activity.
3. Information We Collect
We collect only the absolute minimum information required to create your account, process payments, and provide support.
- Account Information: We collect an email address to create your account, send you login credentials, and communicate with you about your subscription.
- Payment Information: We use a third-party payment processor (Merchant of Record) to handle all transactions. We do not see or store your full credit card details. Our processor securely handles this on our behalf.
- Support Communications: If you contact us via email (
[email protected]or[email protected]), we will keep a record of that conversation solely to resolve your issue.
4. Legal Basis for Processing (UK GDPR)
We only process your personal data when we have a lawful basis to do so under UK data protection law.
- Performance of a Contract: We process your email address and payment data to fulfill our contract with you—that is, to provide you with the VPN service you purchased.
- Legitimate Interest: We respond to your support emails based on our legitimate interest in providing you with customer service.
- Recognised Legitimate Interest: Under the UK’s Data (Use and Access) Act 2025, we may process minimal, non-personal data for the “recognised legitimate interest” of maintaining our network security, such as preventing fraud or service abuse (e.g., automated bot signups). This processing is never used to identify you or your online activity.
5. Data Retention
We retain your personal data only for as long as necessary.
- Your email address is kept for the duration of your active subscription and for a reasonable period after cancellation to manage any final billing or support queries.
- Payment data is handled by our third-party processor according to their own legal and regulatory retention schedules.
- Support email records are typically deleted after a set period (e.g., 6 months) after the issue is resolved.
6. Data Security
We implement strong technical and organizational security measures to protect the limited personal data we hold. All communications with our website (https://premium-server.net) are secured using SSL/TLS encryption. Access to user data is strictly limited to essential personnel.
7. Your UK Data Protection Rights
Under the UK GDPR and Data Protection Act 2018, you have rights over your personal data. As a no-logs provider, the “data” you can request is limited to your account information (your email).
- Right of Access: You can request a copy of the personal data we hold about you (i.e., your email address).
- Right to Rectification: You can request to correct any inaccurate information (e.g., update your email address).
- Right to Erasure (Right to be Forgotten): You can request that we delete your account and associated email address.
- Right to Restrict Processing: You can ask us to temporarily stop processing your data.
- Right to Object: You can object to us processing your data (e.g., for marketing, which we do not do).
- Right to Data Portability: You can request your data in a machine-readable format.
Right to Complain: Under UK law, you have a statutory right to raise a concern with us first. If you are unhappy with how we handle your data, please contact us at [email protected] so we can try to resolve it.
You also have the right to lodge a complaint with the UK’s supervisory authority:
Information Commissioner’s Office (ICO) Website: https://ico.org.uk/make-a-complaint/
8. Third-Party Services (Data Processors)
We use trusted third-party services that act as “data processors” on our behalf. These include:
- Payment Processors: To handle your subscription payments.
- White-Label Infrastructure Provider: The company that provides the core VPN server technology.
We have binding contracts with these processors to ensure they maintain the confidentiality and security of any data they handle and are prohibited from using it for any other purpose.
9. International Data Transfers
Some of our third-party processors may be based outside the United Kingdom. When we transfer your data (e.g., your email address) to such a processor, we ensure it is protected by UK-approved legal safeguards, such as an “adequacy decision” or “Standard Contractual Clauses.”
10. Cookie Policy
Our website (https://premium-server.net) uses a minimal number of cookies.
- Strictly Necessary Cookies: These are required for the basic function of the site, such as keeping you logged in to your account area.
- Analytics Cookies: We use anonymized analytics to understand how visitors use our website (e.g., which pages are popular) so we can improve it. This data is not, and cannot be, linked to your personal identity or your VPN activity.
Under current UK law (as amended by the Data (Use and Access) Act 2025), explicit consent is not required for these specific types of functional and analytics cookies.
11. Children’s Privacy
Our Service is not intended for use by anyone under the age of 18. We do not knowingly collect personal information from children.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on this page and by sending an email to the address associated with your account.
13. Governing Law
This Privacy Policy and any dispute or claim arising out of it shall be governed by and construed in accordance with the laws of England and Wales.
14. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us:
Premium Server LTD Website: https://premium-server.net Support Email: [email protected] General Inquiries: [email protected]